TriZetto Reduces Resolution Times by 76 Percent and Prevents 18 Outages with CA Technologies - CA Technologies
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Geography: North America

Industry: Healthcare

The CA Technologies solutions have helped us reduce complexity, drive new operational efficiencies, and provide the transparency our clients need. René López, Vice President of Platforms and Architecture, TriZetto


Founded in 1997, TriZetto helps healthcare organizations improve the cost-effectiveness and quality of their services. Its 100-plus IT professionals deliver solutions to 350 healthcare payers and 245,000 care providers across the US.


TriZetto solutions are critical to simplifying its clients’ IT operations, which means the company must ensure continuous availability and performance. Its existing monitoring platform was highly complex resulting in lengthy triage times.


CA Unified Infrastructure Management monitors more than 10,000 applications and endpoints – from virtual servers to custom TriZetto applications. Integration with CA Cloud Service Management ensures a rapid response to any problems.


CA Unified Infrastructure Management has helped TriZetto increase the efficiency and reduce the cost of monitoring IT. With CA Cloud Service Management TriZetto has improved tickets and service requests handling by 76 percent.



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