Business: AMAG specialises in selling, financing and servicing Audi, SEAT, Škoda, Volkswagen passenger and commercial vehicles, as well as Porsche. The company sells up to 70,000 new vehicles each year through its 80 own car dealerships.
Challenge: The company’s web applications are key to converting potential customers into actual sales and also help AMAG drive innovation and minimise costs. With AMAG experiencing Web performance problems on a daily basis, the company needed to improve visibility and root cause analysis.
Solution: AMAG uses CA Wily Application Performance Management to monitor its entire Web infrastructure as well as 56,000 online transactions every day. The solution provides rapid triage, trend analysis and end-to-end visibility of the customer experience.
Benefit: Problems with AMAG’s Web environment can now be resolved before they impact the business and its customers. By reducing website downtime and improving transaction processing, AMAG has been able to safeguard the customer experience and make greater use of the Web to streamline its sales cycles.
