Business: Bank Zachodni WBK (BZ WBK) provides consumer and banking services across Poland through a network of 512 branches as well as its online platform BZWBK24. In addition to current accounts, loans and savings, the bank also provides investment and insurance services.
Challenge: More than 1.6 million customers use the Internet to access their accounts with BZ WBK. The bank’s Web applications are equally important for the company’s 9,500 employees. Any downtime of these online systems could result in lost business and unsatisfied customers.
Solution: BZ WBK uses CA Application Performance Management to monitor 20 business-critical online applications 24/7. Automated alerts, root cause analysis and granular visibility help the bank respond quickly to potential problems and bottlenecks before they impact end users or customers.
Result: By taking a proactive approach to performance management of its Web infrastructure, the bank has been able to reduce application downtime and safeguard service level agreements. As a result, BZ WBK can improve staff productivity, maximise revenue generation and safeguard its reputation for service excellence.
