Business: Blue Cross and Blue Shield of Louisiana (BCBSLA) provides healthcare insurance to more than 1.4 million policyholders in the state of Louisiana. The company is the largest insurer in Louisiana with 1,800 employees.
Challenge: Blue Cross and Blue Shield of Louisiana’s customers increasingly choose to manage their policies online. To minimize costs, the company needed to adopt a streamlined and automated approach to IT management.
Solution: By deploying a suite of IT management solutions, including CA NSM, CA Service Desk Manager and CA IT Client Manager, the company has transformed its IT operation resulting in improved efficiency and service levels.
Result: Blue Cross and Blue Shield of Louisiana has greater control and visibility of its IT infrastructure, which means it can maximize availability and resource utilization to help avoid service disruption and reduce IT costs.
