Business:
CA Technologies is an IT management software and solutions company that helps customers reduce cost and complexity. Operating out of 150 offices in 45 countries, its 5,300 software developers create new products and apply enhancements to existing customer offerings.
Challenge:
For CA Technologies to stay competitive, it must develop products that meet customer and market demand. To ensure its development teams received customer feedback, the company needed to establish a real-time platform for ideas generation and innovation.
Solution:
CA Technologies developed CA Idea Vision for customers, partners and staff to share, discuss and vote on new product ideas. The company formally reviews ideas each month with the most popular enhancements then mapped out in CA Product Vision, which manages future release cycles.
Result:
CA Technologies has been able to identify 180 product enhancements and accelerate the time-to-market for the most popular changes. This helps to increase competitive advantage and customer satisfaction and maximize the company’s development budget.
