Business: CA Technologies helps organizations improve the agility and efficiency of their operations through optimized IT. The company’s IT management software and solutions span mainframe, distributed, virtual and cloud environments and are used by the majority of the Forbes Global 2000 as well as thousands of other companies around the world.
Challenge: To support its Service Availability Management initiative, CA Technologies needed to be able to link IT issues to specific business services and impacts. This required accurate, real-time IT performance data from multiple devices across multiple sites and an integrated and automated approach for managing availability.
Solution: By establishing a proactive Infrastructure Management platform, CA Technologies can monitor nearly 3,000 devices as well as network traffic. With end-to-end visibility, in-depth root cause analysis, and correlated alarms, the company has been able to enhance problem resolution, capacity planning and server provisioning.
Result: The new Infrastructure Management platform has not only enabled a step-change in service availability but also decreased costs. As a result, CA Technologies will be able to accelerate product launches, increase customer service levels and safeguard revenue generation.
