Business: CareFirst BlueCross BlueShield (CareFirst) is the largest healthcare insurance provider in the Mid-Atlantic region of the US, serving three million members. CareFirst has 5,000 employees operating out of 10 corporate sites including Baltimore and Washington DC.
Challenge: To address the challenges associated with major healthcare reform and a rising demand for new services, CareFirst embarked on a series of IT projects. To safeguard these investments, CareFirst needed a new approach to project and portfolio management that would enhance resource utilization and provide greater transparency, cost-awareness and accountability.
Solution: CA Clarity PPM (Project & Portfolio Management) tracks more than 150 projects with a total value of around $100 million. Enhanced visibility of 2,000 permanent and contracted staff means CareFirst can share resources more effectively across the organization.
Result: CareFirst can deliver more projects on time, to budget and with high quality outcomes. The CA Technologies solution also helps the organization enhance IT governance and prioritize resources and capital to better address the current challenges facing the healthcare sector.