Business: A part of Elbit Systems Ltd., Elbit Systems of America (ESA) manufactures and supports high-performance electronics products and systems for the defense, homeland security, commercial aviation and medical instrumentation markets.
Challenge: ESA’s IT staff must meet the demands of rapid business growth and geographically scattered locations by efficiently transitioning acquired companies into ESA, minimizing downtime at manufacturing facilities and providing services to an expanding user base.
Solution: Practicing Enterprise IT Management (EITM) concepts, ESA uses an integrated CA service management solution that gives the IT group in-depth network and application visibility along with the far-reaching control necessary to expand their service footprint while maintaining the size of their staff.
Result: ESA has consistently improved service quality while achieving full maturity in ITIL® V2. The company is able to keep system downtime at its manufacturing plants to a minimum and has reduced acquisition transition time from months to weeks. Automated services allow the IT team to manage applications and systems far more productively than otherwise possible.
