Business: Fidelity National Information Services (FIS) provides transaction processing and IT outsourcing for 9,000 financial services companies, including nine of the world’s top 10 banks. FIS has 30,000 employees located in 90 countries worldwide.
Challenge: A problem with FIS’s IT infrastructure could not only result in a breach of its service level agreement for 99.999 percent uptime but also impact customer revenues and FIS’s reputation. While maintaining high service levels across a diverse IT infrastructure, FIS must also minimize costs.
Solution: FIS established a standardized approach to infrastructure management, which is founded on CA eHealth® Performance Manager (PM), CA Spectrum® Infrastructure Manager (IM) and CA ESP Workload Automation. These solutions enable FIS to automate core tasks and detect IT performance problems more quickly.
Benefit: With improved IT visibility and control, FIS can ensure that financial transactions are not impacted. This in turn has helped the company to minimize IT costs, enhance customer satisfaction and dedicate more resources to strategic projects that aid competitive advantage.
