Business: GaVI is an IT service provider founded by a conglomerate of insurance companies in Germany, including Versicherungskammer Bayern, Provinzial and OEV Online Dienste GmbH. The organisation supports 30,000 end user devices and email accounts, 2,200 servers and 75 Internet pages on behalf of its customers.
Challenge: Technology is fundamental to the day-to-day operations of GaVI’s insurance clients. Poor application response times will therefore not only impact the insurance companies but also policyholders. With Web-based solutions becoming increasingly important to its clients’ operations, GaVI needed a specialised application performance monitoring solution to safeguard the availability of online systems.
Solution: Using CA Wily Introscope®, part of the CA Application Performance Management solution, GaVI can monitor a wide range of Web application environments for its customers. This not only helps to speed up problem resolution but also prevents issues from occurring in the first place.
Result: GaVI can centrally track response times for its customers’ Web environments and maintain higher levels of application performance and availability. This not only benefits GaVI but also its insurance clients and their policyholders.
