Business: HDFC Bank offers a wide range of commercial and transactional banking services to wholesale and retail customers throughout India. The bank has more than 1,725 branches and in excess of 4,000 automated teller machines (ATMs).
Challenge: IT is fundamental to the customer experience and underpins the bank’s financial transactions. To meet customer expectations, HDFC Bank needed to minimise IT downtime and maximise the efficiency of IT support.
Solution: HDFC Bank uses a range of CA Technologies solutions including CA NSM, CA Service Desk and CA Workload Automation to monitor and manage the IT infrastructure.
Result: A proactive approach to IT management using the CA Technologies solutions has enabled HDFC Bank to improve IT availability. As a result, the bank is able to offer higher quality customer services and enhance corporate governance and regulatory compliance.