Business:
Indian Bank is owned by the Indian Government and provides a full range of banking services to 21 million customers as well as administering government schemes and aiding rural development throughout the country.
Challenge:
The bank’s 1,750 branches and 19,000 members of staff rely on centralised banking applications to deliver customer services. To ensure these applications remain highly available, it must be able to resolve IT problems quickly.
Solution:
Indian Bank uses a number of solutions from CA Technologies, including CA Service Desk Manager, CA NSM and CA CMDB to streamline IT service management. These solutions provide greater control and visibility to enable continuous improvement.
Benefit:
Using the CA Technologies’ solutions, Indian Bank can respond more rapidly to IT problems and fix issues before they impact customers. This has helped to increase efficiency, improve staff satisfaction and productivity and safeguard customer service levels.
