Business:
Jack Henry & Associates, Inc.® was founded as a provider of core information processing solutions for US community banks. Today, the company processes transactions, automates business processes, and manages mission-critical information for more than 8,700 financial institutions and corporate entities.
Challenge:
Around six million end-users across large banks and credit unions depend on Jack Henry’s data centers and network to run business-critical applications and financial processes. The company had no consistent means of monitoring network and application performance, making it challenging to safeguard service levels and plan for future growth.
Solution:
CA NetQoS Performance Center enables Jack Henry to capture, store and analyze performance data across the infrastructure in order to better manage the end-user experience. Jack Henry can therefore solve performance problems faster, improve service levels, and mitigate the risk of changes.
Result:
Jack Henry will be able to streamline and grow its business through more cost-effective and efficient operations, resulting in improved customer service and greater business agility. The CA solution is also helping Jack Henry address a major concern of banks’ customers: online fraud.
