Business: Le Forem is a public-sector organisation responsible for providing employment services and vocational training services to jobseekers and employers throughout the Wallonia region of Belgium. It provides extensive online services, with its website receiving up to 30,000 visitors each day.
Challenge: Le Forem must ensure that visitors to its website and agencies receive a consistent and high-quality service. This means ensuring that Le Forem’s core applications are readily available. High availability is particularly important for the organisation’s electronic registration application, which governs customer access to services.
Solution: To safeguard the availability of its business-critical applications, Le Forem has deployed the CA Application Performance Management solution. CA Wily Introscope enables Le Forem to continuously monitor these applications and quickly pinpoint and resolve application-related problems.
Result: Le Forem is able to provide better service to its customers — especially via its website, which is used to view jobs more than three million times each month. The organisation has also been able to increase productivity, which means staff can devote more time to helping the people of Wallonia improve their employment situation.
