Business: KASIKORNBANK is the third largest bank in Thailand providing consumer, commercial and corporate banking services via 809 branches and over 7,000 ATMs.
The bank is renowned as a technology leader and has spearheaded a number of technological innovations.
Challenge: To maximise productivity for new starters and the user administration team, the bank needed to replace time-consuming manual provisioning processes while safeguarding security and compliance.
Solution: By deploying CA Identity Manager and CA Directory, KASIKORNBANK has automated the provisioning and management of user identities and faciltated self-service processes.
Result: The new identity and access management solution has reduced the volume of helpdesk calls and increased productivity in the bank. Security and compliance has also improved, as access privileges are now automatically disabled.
