Business: Landwirtschaftlicher Versicherungsverein Muenster (LVM) provides a range of insurance products and services to three million customers in Germany. The company has 2,500 offices and administers nine million contracts.
Challenge: To provide high levels of customer services, LVM must have reliable access to policyholders’ data. Data availability is dependent on the performance of the company’s mainframe and associated applications, which process millions of transactions and batch jobs every day.
Solution: TRILOGexpert TriTune® and TRILOGexpert APC™ for TriTune have enabled LVM to automate performance management for its core mainframe applications. As a result, LVM has been able to halve its daily batch processing time, speed up IMS transactions and free up mainframe capacity.
Result: Faster transaction and data processing means a higher level of service for the company’s millions of customers. Better mainframe application performance has also enabled LVM to increase staff productivity and decrease costs.
