Business : Lufthansa Systems provides IT services for selected industries and has a leading position in the aviation industry. Part of the Lufthansa Group, it has around 3.000 employees and offices in 16 countries, including Germany.
Challenge : To substantiate server quality, Lufthansa Systems provided customers with monthly reports generated manually using Excel Spreadsheets. In addition to being time and labour intensive, the results were hard to revise.
Solution : Using CA Business Service Insight (formerly known as Oblicore), Lufthansa Systems can accurately communicate service performance to its customers, while reducing the complexity, effort and costs of the reporting process
Benefit : CA Business Service Insight has empowered Lufthansa Systems to improve customer communications and increase competitive advantage.