Business: Founded in 1962, Raymond James is a financial services holding company with more than 5,300 financial advisors managing around 1.9 million accounts. In total, the firm’s associates manage client assets worth $220 billion.
Challenge: To continue meeting the company’s Service 1st SM objectives, the IT department needs to respond quickly to user requests for new hardware and software.
The department was heavily reliant on manual processes, and found it challenging to identify whether or not requests could be fulfilled. These factors had impact on cost control, user productivity and IT efficiency.
Solution: By deploying CA Service Catalog and CA Asset Portfolio Management, Raymond James has been able to automate and integrate request and asset management. Using the CA solutions, new IT requests can be matched with the company’s inventory of assets. Raymond James has also been able to enhance incident, change and financial management.
Benefit: Process improvements have enabled Raymond James to save more than four percent of its total service management costs. The company has also been able to simplify access to new technology, enhance productivity and improve IT service levels.
