Business: Sainsbury’s is one of the top three retailers in the UK, with over 800 stores throughout the country and a popular online shopping service offering both food and non-food products. The supermarket chain has around 18.5 million customers every week.
Challenge: Sainsbury’s online operations and supply chain rely on the availability of its IT infrastructure. Although the company’s network is managed externally, the company has retained control of its DMZ (de-militarised zone), which provides a secure link to external systems and the Internet. A problem within this environment could impact the online shopping experience as well as product stock levels.
Solution: Sainsbury’s implemented CA Spectrum® Infrastructure Manager to monitor 1,800 devices within its DMZ and wider network. The solution provides intelligent alerts to problems and integrates with CA NSM, which is used to monitor 1,200 servers within the production environment and centrally consolidate system alerts.
Benefit:
Sainsbury's has better visibility of its entire IT infrastructure and can prioritise its response to problems, which safeguards the availability and performance of its critical DMZ environment while ensuring customers' online orders are processed promptly.
