Business:Based in Bangladesh, Southeast Bank offers a wide range of financial services via 76 branches, telephone, the Internet and a network of ATMs. Its vision is to become the country’s premier banking institution.
Challenge:Southeast Bank is committed to providing high quality and innovative financial products and services at a competitive cost. To achieve this goal, the bank needs a highly available network infrastructure. To safeguard performance, Southeast Bank needs to be able to monitor every networking 24/7.
Solution:The bank uses CA Spectrum Infrastructure Manager, CA eHealth Performance Manager and CA NSM to monitor 150 networking devices and a variety of servers, including virtual devices. The solutions enable rapid and remote troubleshooting, improved capacity planning and centralised IT management.
Result:Southeast Bank now has greater visibility of IT problems and performance, which has resulted in a 50 percent faster fix time for network faults and 100 percent availability for core applications. This has helped to increase staff productivity, customer service quality and competitive advantage.
