Business: Headquartered in Denmark, T26 Technology is an IT services company providing best-of-breed datacenter-based IT outsourcing and hosting services. The company offers private cloud services to businesses and public sector organisations to help them achieve exceptional uptime, scalability and security from their datacentre infrastructures.
Challenge: T26 Technology needs to be able to guarantee service levels to win new business, particularly in the public sector. With manual processes for incident, problem and change management, it struggled to meet requirements around service delivery metrics and reporting.
Solution: The company now uses CA Service Desk Manager to track IT infrastructure assets, log incidents and manage change requests. The solution provides T26 Technology with full visibility of service delivery operations, enabling it to ensure service level agreements are met.
Result: Improved service levels and greater reporting capabilities enable T26 Technology to bill its customers more accurately while enhancing competitive advantage to support business growth.
