Business:
TelstraClear provides voice and data services to 400,000 customers in New Zealand. These services include telephone and broadband connectivity, Internet protocol telephony and outsourced network managed services.
Challenge:
Service assurance is a key differentiator for TelstraClear in a competitive market so it must meet stringent service level agreements, which requires a highly available network.
Solution:
TelstraClear has used CA eHealth® Performance Manager since 2002 to monitor and manage more than 60,000 network components across its own and customers’ IT infrastructures. The solution provides granular and high-level availability metrics to enable the company to identify and resolve capacity issues and ensure service levels are consistent.
Result:
Using the CA solution enables TelstraClear to manage its network more efficiently and reduce downtime. As a result, it has better visibility of service performance trends and can provide end-to-end reporting, which enhances its competitive advantage.
