Business:
The State of Arizona’s Information Services Division (ISD), which delivers core IT services to the state’s executive branch, was under pressure to deliver more service for less. The plan was to implement Information Technology Infra¬structure Library (ITIL)* over five years as a model of best practices.
Challenge:
With 25 different groups juggling 200 projects and 10 times that many concurrent tasks at any one time, project management was missing from the State of Arizona's Information Services Division.
Solution:
State of Arizona selected CA Clarity and the solution has enabled State of Arizona to transform its IT support operation. It has also helped the State manage task timelines and labor, as well as having the financials and forecasting they needed to stay on time and within budget.
Result:
As a result, an eight figure savings to Arizona’s executive branch. CA Clarity available to other departments as a cloud service, so the software is literally helping generate revenue that pays for its own installation.
