Business: Troubadour is an advanced technology firm specializing in providing unified communications, security, data center, and wireless solutions to mid-market, enterprise, and government clients located in Texas and their locations around the world.
Challenge: Troubadour needed a highly scalable monitoring solution for its new virtual data center (VDC) that could support multiple clients and provide rich functionality and customization. Ideally, the same solution could be unbundled and used for on-premise monitoring, as well as for VDC customers.
Solution: Troubadour deployed the Nimsoft Monitoring Solution (NMS) and created a service offering called ClientView.
Result:
- Differentiates Troubadour in the service provider marketplace with highly scalable monitoring and alerting capabilities provided to clients as an affordable monthly service.
- Helps Troubadour provide optimal performance and availability of its cloud-based and on-premise services.
- Provides incremental revenue streams based on new service offering.
- Enables a flexible pricing model for monitoring.
- Improves customer satisfaction with customized dashboards.
