CA High Security Support (CA HSS) is a value-add service available in the U.S. which provides extra protection for the sensitive data you share with CA during support interactions for certain CA products. The electronic and physical files you submit for related support cases are transmitted via a secure file transfer protocol, stored in a U.S. location and maintained in a system which authorizes access only by U.S. citizens.
CA High Security Support is available for the CA products listed below. If you are interested in purchasing CA High Security Support or would like to request CA High Security Support for a product that is not listed below, please contact your CA Account Team or call +1 800 225-5224.
CA High Security Support is available for these CA products:
- CA Access Control
- CA Asset Intelligence
- CA AutoSys Workload Automation
- CA Clarity
- CA Desktop Migration Manager
- CA eHealth®
- CA Endevor Software Change Manager
- CA Enterprise Log Manager
- CA Identity Manager
- CA IT Asset Manager
- CA IT Client Manager
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- CA IT Inventory Manager
- CA NSM
- CA Patch Management
- CA Remote Control
- CA Service Desk Manager
- CA SiteMinder® Web Access Manager
- CA Software Delivery
- CA SPECTRUM® Automation Manager
- CA SPECTRUM® Infrastructure Management
- CA Wily Customer Experience Manager™
- CA Wily Introscope®
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Learn more about CA Support Maintenance Tiers and Offerings.
Legal Notices
CA does not provide legal advice. No software product or any information referenced herein serves as a substitute for your compliance with any applicable laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, (“Laws”)) or any contractual obligations with any third parties. You should consult an independent legal counsel regarding any such Laws or contractual obligations. Categories of confidential data and identifiers that will be redacted prior to engaging personnel outside the High Security Support organization vary by product and are listed in the documentation for this offering. High Security Support customers must be and remain active Business Critical Support customers for the duration of the term for which they acquire High Security Support. Business Critical Support is provided in accordance with the CA Support Policy and Terms, which is available at support.ca.com. High Security Support is provided in addition to the services described as Business Critical Support and is not available to the extent that CA is not required to provide Business Critical Support.
