Published: 10 Aug 2011
Partnership Overview
Clarus and CA Technologies serve major enterprise, government agency and service provider customers that have chosen the Cisco unified communications solutions for IP voice and video and require ‘best of breed’ management solutions for converged network management and automated testing, troubleshooting and configuration management for Cisco endpoints. Leveraging the Clarus and CA Technologies solutions together provides a powerful and unique management toolset for a converged voice, video, UC network.
Solution Overview
ClarusIPC Plus+ solves Key Business Problems and integrates with existing CA Technologies infrastructure and voice management solutions:
- AUTOMATED TESTING: Managing IPT is a manual and laborious task today with valuable end-users finding most voice service problems themselves. Clarus automates these manual tasks including solving remote IPT problems.
- REMOTE TROUBLESHOOTING: Most troubleshooting and diagnostic is being done by the end-user on site and is very costly. Clarus lowers the Mean-Time-To-Repair (MTTR) by troubleshooting even remote location issues from a central location, removing many costs for managing enterprise and distributed systems out of the equation.
- CONFIG CHANGE TRACKING: IPT systems are dynamic and complex. Lack of visibility into IPT configurations and changes is a huge problem experienced in IT telecommunications departments. This includes high error rates. Clarus provide real-time visibility and business intelligence into the converged network of voice, data and video services.
Key Features
ClarusIPC Plus+ adds automated testing, troubleshooting and configuration management for Cisco IPT to the extensive monitoring and management capabilities of CA Technologies infrastructure management solutions.
Unique Business Value
Issues impacting an organization’s communications systems – be them voice, video or unified communications – have the highest visibility when it comes to customer satisfaction, revenue generation and public reputation. The combination of Clarus and the CA Technologies infrastructure management solutions can proactively detect and fix costly voice issues before they impact end users.
Geographies
Global
