Published: 18 Mar 2011
Is there anything more frustrating than managing SLAs? There are constant requests for custom reports, all of which take an overwhelming amount of manual labor to produce. You’re always chasing the last and loudest problem, which may or may not be the most important issue to the business.
Watch this animation and learn how CA Business Service Insight (formerly CA Oblicore Guarantee) can keep you focused on what really matters when it comes to service level management: knowing whether customers are getting the service quality they paid for.
Duration: 00:01:54
