Nancy Hinich CA, Inc
Robert Sterbens CA, Inc
ITIL® has become the de facto standard in IT Service Management (ITSM) best practices and the lens through which the value of IT services is viewed and measured.
This paper presents a unique approach to charting your ITIL journey through a visual representation of the ITIL framework and its interdependent processes. Using ITSM process maps as a set of resource guides, you now have a common reference point for ITIL understanding, communication and successful project planning and implementation.
