Jacob has held various management positions since joining CA Technologies in 1998. Prior to assuming his current role he served as executive vice president of the company's Governance Group, a collection of business units focused on delivering solutions that help organizations effectively govern all areas of operations. Earlier, he was executive vice president and general manager of the Business Service Optimization business unit at CA Technologies.
Jacob has more than 20 years of industry experience covering a wide range of technologies and business applications.
He joined CA Technologies with its acquisition of Professional Help Desk (PHD), where he was co-founder and served as executive vice president and chief technology officer. Under his leadership, PHD evolved into one of the strongest products on the market and gained industry recognition as having the most visionary service management solution.
Prior to founding PHD, Jacob served as a senior manager at Con Edison in New York, where he was responsible for integrating new technologies into the company’s business systems, including wireless communications, data warehousing, imaging, and Internet solutions. A graduate of Brooklyn College, Jacob earned a bachelor’s degree in computer information science.