Customer Experience Monitoring Capabilities from CA Technologies Included as Part of SAP® Extended Diagnostics - CA Technologies
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Customer Experience Monitoring Capabilities from CA Technologies Included as Part of SAP® Extended Diagnostics


CA’s Real-User Monitoring Technology Enables Users of SAP Solutions to Improve Application Experience

NEW YORK, January 12, 2015 – CA Technologies (NASDAQ: CA) today announced that its customer experience monitoring technology has been added as part of the SAP® Extended Diagnostics application by CA. With the inclusion of these capabilities, the SAP solution now combines deep diagnostics with customer experience monitoring so that organizations can better understand the health and performance of their applications and gain insight into a user’s experience of these applications.

The SAP Extended Diagnostics application enables customers to monitor the performance of applications from the business process down to the transaction-component level in real time. With these added capabilities, customers can improve product quality by identifying, prioritizing and resolving problems before their end users are affected.

“To succeed in the application economy and create inspiring business interactions, IT organizations must have easy-to-use tools that provide a unified view into their end-users’ experience with their applications,” said Matt LeRay, vice president, business unit executive, Enterprise Management, CA Technologies. “Users of SAP Extended Diagnostics now have access to the monitoring technology that is part of CA’s leading Application Performance Management (APM) solution. This will help them to align performance with business goals and deliver consistent value.”

“CA Technologies has been working with SAP since 2008 to help customers gain increased visibility into large and complex Java and .NET environments,” said Rayn Veerubhotla, vice president, Technology Partners & Business Development, SAP. “Extending customer experience monitoring is another important step in our partnership, through which we are helping to provide powerful solutions that support the needs of our customers.”  

SAP Forward-looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

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ABOUT CA TECHNOLOGIES

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.

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