ClickSoftware enables companies to efficiently coordinate the dispatch of field service technicians to customer locations, and easily manage field service operations through real-time communication and scheduling optimization.
The implementation of CA IdentityMinder™, CA SiteMinder® and CA SiteMinder® Federation will allow ClickSoftware to securely and efficiently identify and authorize user access to its cloud-based solutions.
Igal Korach, director of Cloud Services at ClickSoftware, said, “We selected the CA Technologies IAM solutions after a careful evaluation of competing solutions in the marketplace. We were especially impressed by the partner support for and the software’s ability to provide a secure and friendly user experience.”
CA Technologies partner Datanin, Ltd. implemented the integrated solution of CA IdentityMinder and CA SiteMinder in just one month to enable ClickSoftware’s cloud service customers to easily add and manage new user identities and their application access by updating, freezing or deleting users as required as well as to provide single sign-on.
CA SiteMinder Federation was added in the second phase of the project to allow customer access to additional applications without requiring another login. This capability will go live with ClickSoftware customers this year.
“CA Technologies is a leader in providing robust, IAM security solutions that help organizations securely use cloud services,” said Lina Liberti, senior vice president, Security product management, CA Technologies. “By delivering our IAM solutions either on-premise or as a service, we give our customers ultimate flexibility in how they can protect and enable their business using one of the broadest solutions portfolios for managing identities, controlling access and protecting data.”
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication. ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.