SAP began reselling CA Introscope® as the SAP® Extended Diagnostics application by CA Wily in 2008, helping customers to gain increased visibility into their large and complex Java and .NET environments. CA Technologies and SAP are now cooperating to extend the solution with other application performance management tools, to be made available to SAP customers. They anticipate that customers can gain even deeper insights that will help them to measure the performance and quality of Web-based, end-user transactions as an application traverses a network. By monitoring performance from the business process down to the transaction-component level in real time, customers may be able to identify, prioritize and resolve problems before end users are affected.
“By offering more of our Service Assurance solutions for use with SAP Extended Diagnostics, we expect that customers will be further enabled to provide their end users with higher-quality service,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “We anticipate that will translate into higher customer satisfaction and retention, and greater ability for customers to drive more revenue.”
With the CA Application Performance Management Rapid-Deployment Solution, CA Technologies intends to help companies get up and running quickly with SAP Extended Diagnostics and enable them to realize accelerated value.
CA Technologies plans to rapidly install and deploy the CA Application Performance Management Rapid-Deployment Solution with a predetermined, estimated time schedule and fixed-price implementation service. It combines SAP software and content with additional services from CA Technologies, providing customers with information to help better manage application performance across physical, virtual and cloud environments throughout their lifecycle. Capturing transaction performance data from problem sources—application, end-user and infrastructure—and using integrated end-user experience information to help reduce problem resolution guesswork is expected to further enable SAP customers to provide a high-quality experience for critical business services.
Rapid-deployment solutions are typically ready-to-use combinations of best-in-class, pre-configured software, packaged with fixed-price implementation services, content and end-user enablement that have been specifically tailored to industries or line-of-business needs, delivered in weeks. They are designed to offer a quick, cost-effective method for standardizing processes with fewer migration risks. The average timeframe for a typical deployment is eight weeks or less, which helps customers lower the cost of implementation and speed time to value, while retaining the flexibility to extend the solution according to individual needs.
For more information, visit CA Technologies storefront on the SAP EcoHub solution marketplace at http://ecohub.sap.com or visit CA Technologies in booth 2218 at the SAPPHIRE® NOW conference, being held May 14-16 in Orlando, Fla.