IT Service & Asset Management

Articles

• 360 - Degree Vision
• A View From All Sides
• Building Blocks for the 360 Degree View
• The Competitive Edge

Awards

• CA CMDB Named 'The Product of the Year' in the CMDB Software Category by SearchDataCenter.com

Industry Research

• Change, Configuration, and Release Performance Study (230 KB PDF)
• Change, Configuration, and Release: ITPI Executive Snapshot (93 KB PDF)

Podcasts

• West Corporation Align's IT Resources and Manages Growth (4.1 MB MP3)

Service Offerings

• Application Change Request to Deployment Readiness Assessment (117 KB PDF)
• CA CMDB Rapid Implementation (40 KB PDF)
• CA CMDB Readiness Assessment (130 KB PDF)
• CA CMDB Starter Implementation (102 KB PDF)
• CA Service Management Process Maturity Analysis (102 KB PDF)
• CA Software Change Manager for Distributed Solution Implementation (132 KB PDF)
• CA Software Change Manager for Mainframe Healthcheck (113 KB PDF)
• CA Unicenter® Service Desk Migration Readiness Assessment (115 KB PDF)
• CA Unicenter® Service Desk Migration Service (114 KB PDF)

Services Briefs

• CA Change & Configuration Management Services Brief (111 KB PDF)
• CA Services Overview Brief (325 KB PDF)

Solution Briefs

• CA Change & Configuration Management Solution Brief (1.1 MB PDF)
• Data Center Automation Solution Brief (370 KB PDF)

Success Stories

• Bank of East Asia Streamlines IT Development With CA's Enterprise CCM Solution for Better Corporate Governance
• Baxter ensures Mexican patients receive life-saving dialysis products on time with improved IT management
• Canon ensures continuous and consistent customer services with simplified IT management
• DHS is transforming its IT environment to improve services and reduce costs
• Fashion retailer s.Oliver boosts productivity with streamlined IT management services and ITIL best practices
• Fujitsu Siemens Computers helps its customers to reduce costs and boost efficiency with greater automation
• Information services company meets critical publishing deadlines by optimizing its IT services
• Leapfrog Services provides faster, smarter and cheaper customer support with integrated IT management
• One of the world's largest banks serves clients in 70 countries with change management
• PROCERGS adopts centralized IT management to ensure the quality and availability of public services in Brazil
• San Francisco Health Plan achieves more with less by automating IT management
• West Corporation Improves Cost Control and Competitive Advantage with Optimized IT

Technology Briefs

• CA frees up 80,000 hours of staff time per year and improves cost control with consolidated client management (111 KB PDF)
• CA reduces risk and improves business agility with centralized change controls (106 KB PDF)
• CA saves $3 million a year and improves competitive advantage by simplifying Software Change Management  (183 KB PDF)
• Integrated Software Development Across Multiple Locations and IT Platforms Technology Brief (183 KB PDF)
• Leapfrog Services reduces IT management complexity with automated and integrated processes (177 KB PDF)
• Microsoft Visual Studio with OpenMake Meister and CA Software Change Manager Technical Brief (69 KB PDF)
• West Corporation boosts business agility and saves $18.8 million with integrated Enterprise IT Management (146 KB PDF)

White Papers

• A Best Practice Approach to Implementing a Proactive Patch Management Strategy
• CA’s Unified Service Model 
• Deploying the CMDB for Change & Configuration Management White Paper 
• Essential ITIL: What You Need To Succeed
• The Key to IT Business Alignment Is In Operations