CA Support Maintenance Tiers
In addition to CA Business Critical Support (BCS), your standard CA Support maintenance, CA offers enhanced support maintenance tiers which provide product training and proactive, personalized support services led by your designated engineer.
Learn more about CA BCS, CA BCS Plus and CA BCS Premier.
CA Support Value-Add Offerings
- CA Support Availability Manager is an experienced support professional who is focused on your business and support requirements across all of your CA products and works as your advocate within CA.
- CA High Security Support provides extra protection for the sensitive data you share with CA during support interactions for certain CA products by maintaining such files in a system authorizing access only by U.S. citizens.
- CA Extended Support enables you to continue to benefit from CA Support on your timetable for upgrades or product transitions after product support is discontinued for the product release you are using.
- CA Maintenance Product Upgrade Service is a multiple product, prepackaged maintenance solution to simplify your mainframe maintenance.
CA Business Critical Support, your standard CA Support maintenance, is required to purchase a CA Support maintenance tier or offering.
For additional questions or to purchase a CA Support maintenance tier or offering, please contact your CA Account Team or call +1 800 225-5224.