Service Assurance Press Kit

The availability and performance of business services and the infrastructure they rely on are critical to customer success, employee productivity, business agility, and bottom line. Service Assurance solutions from CA Technologies help improve service quality, predictability, and efficiency—even in the most dynamic IT environments.

CA Technologies Service Assurance solutions link end-user experience, transactions, and applications with their underlying systems and network infrastructure. Doing so makes it possible to understand the performance, risk, and quality of services across physical, virtual and cloud environments. The solutions provide complete visibility from a service orientation, so IT can prioritize actions based on business impact and SLA compliance, as well as be better equipped to adapt to infrastructure changes, without impacting service delivery.

Press Releases

CA Technologies Speaker List

Insights and Documents

Demo: CA Executive Insight for Service Assurance
eBook: CIO TechDossier - "Application Performance Management: The End User is King" (1.46 MB PDF)
Fact Sheet: What’s New in CA APM (510 KB PDF)
Industry Analyst: EMA Comments on CA Executive Insight
Product Sheet: CA Application Performance Management Cloud Monitor (1.20 MB PDF)
Product Sheet: CA Executive Insight for Service Assurance (677 KB PDF)
ROI Study: Leveraging CA Application Performance Management in pre-Production Environments (761 KB PDF)
Solution Brief: CA Application Performance Management – How can I deliver better services to my customers and grow revenue? (581 KB PDF)
Success Story: CA Technologies Safeguards Competitive Advantage with Proactive Cloud and Web Application Monitoring (2 MB PDF)
Success Story: National Center for Missing and Exploited Children (1.36 MB PDF)
Video: CA Executive Insight for Service Assurance
White Paper: Assuring High Levels of Service Delivery and an Optimum User Experience (933 KB PDF)
White Paper: Evolving Application Lifecycle Management for Today’s Performance Testing (534 KB PDF)

Images/Multimedia

Product Screen Shots

CA APM – Infrastructure-Aware Application Triage	CA APM – Infrastructure-Aware Application Triage	CA APM – Network-Aware Application Triage

The new Infrastructure-Aware Application Triage feature in CA APM accelerates problem diagnosis by providing performance data and infrastructure events in an intuitive graphical map that delivers a 360-degree-view of the end-user transaction experience. This screen shows a problem with a place order transaction due to an issue with the database.	The new Infrastructure-Aware Application Triage feature in CA APM boosts IT productivity and increases collaboration across diverse teams by linking business transaction performance to the dependent infrastructure component. This screen shows a problem with the performance of an order engine due to high CPU utilization on the physical machine that is hosting the application.	The new Network-Aware Application Triage feature in CA APM unifies end-user experience and network performance monitoring through a single appliance that provides a single source-of-truth on how network behavior impacts the end-user experience, making it faster and easier to resolve problems caused by the network. This screen shows a network alert due to a problem in end-user transaction delivery.
CA APM – Network-Aware Application Triage	CA APM – Private Cloud Application Triage

The new Network-Aware Application Triage feature in CA APM isolates end-user experience problems to quickly and easily identify the root cause. This network diagnostic screen shows that the delivery of a transaction to a group of users in Singapore is slow. Drill-down capabilities allow organizations to identify problem root cause quickly and accurately.	The new Private-Cloud Application Triage feature in CA APM expands visibility into the virtual infrastructure to proactively resolve problems in private-cloud environments. This screen shows a problem with the performance of an order engine due to a shortage of memory in the virtual machine running the application.
CA Executive Insight: Interactive User Experience	CA Executive Insight: Collaboration

Built to work consistently across a wide range of mobile devices - iPhone®, iPad®, Android™ devices, and laptops - CA Executive Insight lets users leverage the intuitive design of these mobile devices yet provide the freedom and flexibility to connect, explore, share, and collaborate on information and decisions anytime, anywhere. Interactive graphs/charts leverage mobile device capabilities (i.e. touch, drag, orientation) for a more interactive user experience.	Users can add depth and value to metrics made available by IT by adding annotations to business indicators to enhance clarity and context around its behavior enabling better information sharing and collaboration.
CA Executive Insight: Self-service	CA Executive Insight: Business-optimized IT

Simple user-centric features let users be in control of their views into the metrics they care about without depending on IT for each individual request. Reduces the requirement for hand-holding or dependence on IT’s availability for simple needs.	Very few IT metrics are business language friendly. The ability to promote, rename, and categorize metrics in a business focus manner lets IT “speak the language of the business” and show business users that their needs are driving the efforts and focus of IT, catalyzing better alignment.