Accreditation Exam FAQs


Becoming Accredited

Getting Ready for Testing

Registering for and Taking the Exam

After the Exam


What is CA Accreditation?

Accreditation is recognition and validation which distinguishes individuals who have demonstrated superior levels of business, sales and technical expertise that address customer Enterprise solution needs in areas of operation, administration, design, implementation and troubleshooting.

CA Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or in your living room or office. CA Accreditation testing allows you to use your real-world problem-solving experiences to solve real-world IT problems.


Do I pay for Accreditation exams?

There is no cost to take an Accreditation exam at this time.

Back to top

Becoming Accredited

How do I become CA Accredited?

You must successfully complete the Accreditation exam with a passing score. You may take the exam at a CA learning center or online in your home or office.

Back to top

Getting Ready for Testing

How do I prepare for my exam?

The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.


What do I need to have ready when I take the exam?

You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.


What is the format of an Accreditation exam?

CA Accreditation exams are timed exams consisting of multiple choice questions.


What does a typical exam question look like?

Example Question:
Which protocols does Single Logout support?

  1. 1. SAML 1.0
  2. 2. SAML 2.0
  3. 3. SAML 1.1
  4. 4. Liberty V1.x
  5. 5. Web Services Federation (WS-Federation)
  1. A. 1, 2, and 3
  2. B. 2, 3, and 4
  3. C. 2, 4, and 5
  4. D. 3, 4, and 5

Example Question:
Which component of CA Single Sign-On installs SAML authentication schemes?

  1. A. Affiliate AgentA
  2. B. Application Agent
  3. C. Web Agent Option Pack
  4. D. Policy Server Option Pack

Example Question:
What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?

  1. A. Check the configuration environment.
  2. B. Uninstall and reconfigure all components.
  3. C. Compare all library files installed to identify the failure reason.
  4. D. Ensure installed products are version compatible with one another.

Back to top

Registering for and Taking the Exam

How do I register for an Exam?

Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:

Customer & Partner Registration

  1. 1. Go to the CA Education Course Catalog:
  2. 2. In the Search by Keyword field, enter the product name followed by "exam". You can also search for your exam by entering the course code.
  3. 3. To register for an exam, click the Add to Cart button. At that point, you will be prompted to log in, or register for the first time, before you can continue.
  4. 4. After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.

When you are ready to take the exam, select Go to Content to launch the exam. Please do not click Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.

Difficulty accessing the exam?

Additional Information for Partners

Partners are eligible* to receive:

  • Free web-based training (including all 100-400 level sales, technical and support courses)
  • Discounted instructor-led training

For assistance accessing these benefits, please contact CA Customer Care.

* Partner must be an active CA partner.

Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.


Employee Registration

  1. 1. Go to the CA Employee Education Portal Course Search page.
  2. 2. In the Keywords field, enter the product name followed by "exam". You can also search for your exam by entering the course code.

When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.


Difficulty accessing the exam?

We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:

For Customers and Partners:

Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.

For CA Employees:

Open a ServiceDesk issue to request Exam User Reset:

  1. 1. Select Create a New Request (Top right of screen)
  2. 2. If prompted to search knowledge base, select Cancel
  3. 3. In the Applications section, look under E for Education Portal, and then Education Portal Support
  4. 4. Be sure and provide the exam code


What is the exam passing score? Does it change?

CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.


Can I retake the exam if I fail?

If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.

Back to top

After the Exam

How do I print my Accreditation certificate?

After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.

CA Education Portal Login:

For learning path completion diplomas, please contact indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add to your allowed sender list.


How do I obtain a copy of my score report?

Log into your student account in the CA Education Portal, and select My Learning, then Training Completed, to see a list of your completed exams and scores.

CA Education Portal Login:


Why can't I see all of my exam records in the CA Education Portal?

Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.


How long is my accreditation valid? Does it expire?

CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.

Back to top