Optimize business-driven IT services to directly address your business's goals.
Running a responsive and efficient IT organization isn't enough. You are expected to become a strategic business partner in your organization's success. You must generate value and drive innovation.
To meet these new demands, you need to manage IT services based on business demand. That means linking services to the infrastructure that supports them, measuring user success, and optimizing IT resources and assets.
CA's Business Service Management solutions enable you to do all of this by helping you:
- Offer reliable, business-oriented service levels
- Measure service quality from the user's perspective
- Improve operational efficiency and agility
- Reduce and control costs through automation and integration
Business service management is a wide-ranging approach to managing IT. You may want to start with smaller initiatives that can be expanded going forward. Common starting points include:
Infrastructure Management. Ensure the performance of priority services by consolidating and correlating event and performance management across your entire infrastructure — so that you can address problems before users are impacted.
Data Center Automation. Automate change, configuration and provisioning processes and high-volume workloads to provide adaptive, optimized services for the business. Data Center Automation helps improve asset utilization, reduce costs and eliminate change-induced errors.
Service Management. Manage IT services from a business-impact perspective and ensure seamless management of the complete lifecycle of services.
Application Performance Management. Manage application performance to improve user experience and meet service level commitments and business goals.