As organizations look to provide more efficient and effective services to their end-users, many are struggling with balancing the increased demand for technology-based solutions to meet growing business needs against the limited supply that even the most efficient IT organizations can deliver. Combine that with the drive for increased speed, shrinking budgets and mitigated risk and you’ve got the “new normal.”
To address this challenge, now, more than ever, IT has the ability to drive above-the-line initiatives focused on new or expanded revenue sources -- not just responding to new devices, social networks, and other disruptive technologies, but proactively leveraging the cloud to provide new IT services across any and all platforms, devices, and geographies. This rise of “Consumer Driven IT”, essentially a blurring of the lines between business and personal domains, is transforming the way the IT organization delivers services. IT has to exist in a world where success requires listening to and understanding knowledge worker and customer preferences, anticipating their needs, and placing a high priority on satisfaction. And paramount for establishing the trust required to enable such users are intelligent, content-aware security solutions and practices.
Consumer Driven IT represents a tremendous transformational opportunity for business. With the ability to optimize applications across the lifecycle, provision services on mobile devices, deliver and automate services in the cloud, and leverage social media to connect with existing and potential customers; IT organizations can fuel a new level of agility to ensure competitive advantage in the marketplace both near- and long-term.
Attendees will leave the seminar with insights and strategies to:
- Move quickly to adopt new consumer technologies, like cloud computing, that promise cost and efficiency gains, while continuing to leverage past technology investments that support your core applications and services?
- Optimize business services across the entire service lifecycle – from development through post-deployment management
- Assure the performance and quality of IT services that span physical, virtual and cloud environments
- Optimize automation across hybrid environments to gain maximum agility
- Overcome challenges to accelerating service delivery and performance across the enterprise
- Harmonize security practices and solutions with the new demands of IT consumers for anywhere, anytime access to data and systems
Panel to include:
Moderator
Andi Mann - Vice President, Cloud Strategy from CA Technologies
Speakers
Mark P. McDonald – Group Vice President & Gartner Fellow from Gartner
David Dobson - Executive Vice President, Group Executive, Customer Solutions Group from CA Technologies
Tom Place - Vice President, Chief Technology Officer from Coca-Cola Refreshments
Scott Dresen – Vice President, Enterprise Technology Services from Spectrum Health
Laura Miller - Vice President, Global Product Development from First Data
Locations
Atlanta, GA
Austin, TX
Boston, MA
Chicago, IL
Columbus, OH
Detroit, MI
Hartford, CT
Jacksonville, FL
Miami, FL
Minneapolis, MN
Montreal, QC
Nashville, TN
New York City, NY
Ottawa, ON
Parsippany, NJ
Philadelphia, PA
Raleigh, NC
St. Louis, MO
Toronto, ON
Washington, DC
Agenda
EST
6:00 pm EST – Cocktail Reception & Registration
7:00 pm EST – Dinner & Evening Program
8:00 pm EST - Wrap Up
CST
5:00 pm CST – Cocktail Reception & Registration
6:00 pm CST – Dinner & Evening Program
7:00 pm CST - Wrap Up
