21 Aug 2012
12:00 p.m. - 1:00 p.m. EDT
Duration 60 min.
User experience management has an enormous impact on the business. End users expect a flawless online experience and the ability to interact with businesses at any time, from anywhere and through any device. IT must be able to proactively identify, diagnose and resolve performance problems before they negatively impact end users and disrupt revenue-generating services. But, the lack of real-time visibility into all end-user transactions across physical, virtual, cloud and mainframe environments as well as a limited understanding of how poorly performing end-user transactions impact business outcomes work to impede IT’s ability to ensure an exceptional end-user experience.
Join us on August 21 as Dennis Drogseth, Vice President at Enterprise Management Associates (EMA) discusses the end-user experience, what it means to your bottom line, and why it has become a shared concern for both IT and the business. Melissa Sargeant, Sr. Director of Product Marketing at CA Technologies, joins Dennis to discuss why IT management should strongly consider a solution that provides a complete understanding of how application, network and infrastructure components affect service quality, so that IT organizations can not only simplify IT complexity, but also improve service quality for business partners and customers