We all have needs and specific requirements when it comes to how we handle our information. However, not all applications are designed to meet these customized needs. With CA Service Desk Manager though, you can easily modify the product database and control how you use your information.
Join CA Education for a complimentary webinar where an instructor will show you how CA Service Desk Manager can help you adapt to your organization’s requirements by modifying the product’s data structure. In this live discussion and demo, you will learn:
- The structure of the Service Desk Manager data Architecture
- Controlling Access to the primary designer tool (Web Screen Painter)
- Using the Schema Designer component of the Web Screen Painter to create a new field
- Creating a new object or table in the database by using the Schema Designer
- Testing database changes prior to final implementation
- Publishing database changes to make them fully operational
- Post-Publishing Verification of the changes to insure successful completion
Original Webcast Date: Wednesday, December 21, 2011
