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Remediation – Automate notification, remediation and creation of service desk tickets for defined events

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Originally Webcast:  1 Dec 2011
9:00 a.m. - 10:00 a.m. EST

The Remediation Power Pack allows users to invoke Incident Remediation processes based on failed job(s) in CA AutoSys.  The solution allows remediation and optionally creates a Service Desk ticket.

The default remediation is notification of job failure to the specified users through e-mails and optional re-run of the failed job.  In addition there are provisions for hooking-in customized remediation processes.  Features of the Power Pack include multiple options for invoking remediation, the ability to run a job in the configured AutoSys Instance, and then run the remediation process for a single job through CA Process Automation, the ability to run the remediation process for multiple jobs, and user configurable SNMP traps.