With constant updates, adjustments, and additions of tickets in your service desk, you need to understand these changes in real time to protect your IT organization. With the Activity Notifications feature of CA Service Desk Manager, you can have the ability to alert all the key stakeholders who use the service desk about changes to their tickets which is key in having the visibility to what is taking place in your service desk.
Join CA Education for a complimentary webinar where attendees will be provided with information and a live demo on how to configure activity notifications in CA Service Desk Manager including:
- Overview of the Activity Notification process
- How to use the pre-configured default Notification Rules to notify the Service Desk stakeholders
- How to target your notifications by creating new notification rules that include a condition
- How to tailor the notification message template to deliver precise information to your stakeholders
