CA Business Service Insight

(formerly CA Oblicore Guarantee)

Take SLA management to the next level.

CA Business Service Insight (CA BSI) provides performance management of your service level agreements (SLAs) and IT services. This SLA management solution can help your organization better articulate the value of your IT in business terms and understand service performance from the top down.

CA BSI focuses on contractual service level management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents ΜΆ helping you better understand the impact of operational performance on your contractual obligations.

Using this SLA management solution helps your company communicate the value of the services they deliver, enhance performance of contractual service level agreements and identify service options that will help advance your business further. CA Technologies designed CA BSI to:

  • Improve performance by creating accountability to contractual obligations.
  • Align service performance with your vendors and customers.

Do you like being eaten by a bear?

Key Features

  • Service library standardizes measurements.
  • SLA contracts allow you to define obligations with vendors and customers.
  • Dashboard displays a current view of service performance.
  • Breach alerts proactively notify you before your SLA goes out of service.
  • Tablet-based reporting enables management to easily understand service and SLA performance.

Key Benefits

  • Understand the performance of your service operations.
  • Improve performance against service levels, increase customer satisfaction and reduce operating costs.
  • Align vendor performance with corporate objectives.
  • Reduce reporting costs for customer reporting.

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Cumulative Benefit Summary

More about ROI >

CA Business Service Insight Overview Demo

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CA Business Service Insight