CA Service Catalog

Transform your IT organization into a proactive business partner.

What is it like to request service from your IT organization? Are you perceived as modern and engaged in delivering a superior user experience? Service catalog capabilities are an integral part of the CA Service Management solution. They are designed to help you increase the value IT provides to the business and enable an enterprise-grade solution that communicates service offerings in terms users can understand. These IT service catalog features enable you to define, publish and measure services in business terms and to provide financial insight into costs and consumption.

The service catalog can help you expose specific service offerings where, when and how they are needed, whether mobile, in existing business HTML pages or in portals, including Microsoft® SharePoint® and Liferay environments. This helps reduce administrative costs and enables your business consumers to select services where they need them, helping them be more productive and improving customer satisfaction.

This IT service catalog can also automate the delivery of services across multiple IT silos to help increase your productivity. Designed to build agility while reducing cost and risk, the service catalog:

  • Helps drive business productivity by automating the delivery of services with full price and cost transparency
  • Supports a variety of provider and consumer business models such as an MSP or cloud based service provider

Intermountain Healthcare discusses how they plan to leverage the cloud in order to meet their customers’ demands in minutes, rather than weeks or months.

Acxiom discusses how their cloud services enable customers to deploy infrastructure in minutes.

Key Features

  • A consumer-like storefront and collaborative self-service
  • Mobility to deliver services where, when and how needed
  • Services publishing across multiple portals
  • Automation for routine, time-consuming, manual or scripted tasks
  • Insight and transparency into service costs and performance

Key Benefits

  • Enable IT to become a proactive strategic business partner.
  • Improve business consumer satisfaction.
  • Reduce the cost, manual effort and time associated with delivering services.
  • Gain financial insight into service cost and consumption.

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Elevate the user experience with CA Service Catalog

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