What is it like to request service from your IT organization? Are you perceived as modern and engaged in delivering a superior user experience? Service catalog capabilities are an integral part of the CA Service Management solution. They are designed to help you increase the value IT provides to the business and enable an enterprise-grade solution that communicates service offerings in terms users can understand. These IT service catalog features enable you to define, publish and measure services in business terms and to provide financial insight into costs and consumption.
The service catalog can help you expose specific service offerings where, when and how they are needed, whether mobile, in existing business HTML pages or in portals, including Microsoft® SharePoint® and Liferay environments. This helps reduce administrative costs and enables your business consumers to select services where they need them, helping them be more productive and improving customer satisfaction.
This IT service catalog can also automate the delivery of services across multiple IT silos to help increase your productivity. Designed to build agility while reducing cost and risk, the service catalog:
Getting Started Quickly with Service Management (July 17, 2014)
Increase IT Self-Service Adoption & Satisfaction (June 17, 2014)