CA Service Desk Manager

Take a proactive approach to IT service management.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Our service desk software provides innovative change management, extensive automation and software-as-a-service (SaaS) and on-premises delivery models that help enable a proactive approach to IT service management and reduce business costs and risk.

Business value reports and dashboards can increase management visibility into IT service management, which helps drive accountability for service quality, limit risk and align IT investments to business productivity goals. With an online global user community of 3000 members sharing service desk software experiences and best practices, “Quick Value” content and the customer acceleration programs available with this service desk software, you can extend the value and maturity of your CA Service Management implementation to deliver IT and business productivity.

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Video: Collaborative Issue Resolution

Numbers to Know

10% to 25% increase in Level 1, 2 and 3 Support productivity*

15% to 25% increase in first call resolution and reduced escalations*

15% to 25% reduction in manual tasks and root cause analysis*

*Composite data derived from industry research, subject matter expert interviews and experiential data from CA Technologies customers.

Key Features

  • Comprehensive, integrated service support
  • Modern, collaborative self-service consumer experience
  • Mobile-optimized capabilities
  • Innovative change management
  • Pre-built “Quick Value” content

Key Benefits

  • Increased productivity and satisfaction of business consumers, power users and decision makers
  • Reduced number of service desk tickets
  • Fact-based business decisions
  • Clearer understanding of support’s business value
  • Less business risk associated with changes
  • Fewer and shorter service disruptions

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CA Service Desk Manager Collaborative Self-Service Demo

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