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Service Management Software

Turn your service management into your productivity engine.

Does your service management solution enable business users, leaders and IT to get the most value from IT investments? Do you drive productivity and user engagement for your stakeholders? IT Service Management Software and Solutions from CA Technologies help to ensure service quality and resource utilization across your physical, virtual and cloud environments. Our business service management solutions can help optimize the managing of your services, support, assets, contracts, software licenses and more.

Our IT service management software can help you implement processes for defining, transitioning, delivering and supporting your services and assets throughout their lifecycles. These service management solutions can integrate and automate your Information Technology Infrastructure Library (ITIL) processes so you can utilize resources and control changes more efficiently and streamline the workload for your IT staff. The business service management our solutions offer can also help improve visibility and control with top-down views of service level agreements (SLAs) across the enterprise.

The comprehensive capabilities of our service management software can increase the quality of your services, prevent interruptions and lower costs—all while helping ensure that your services stay aligned with your business requirements and keeping your business users engaged with modern, accessible self-service.

Intermountain Health: Shift focus from tactical to strategic and innovative

Selecting the Service Management Solution That’s Right for your Organization

CA Nimsoft Service Desk

Connect to a better approach in service management.

  • True SaaS-based offering - no hardware to configure and no software to manage
  • Intuitive interface that helps drive customer satisfaction while reducing training needs
  • Mobile and collaborative capabilities that can improve productivity for both analysts and business users
  • Configurable to your specific business requirements—without any coding
  • Action-driven workflows direct analysts through pre-defined processes
  • Built in, ITIL-based best practices—featuring nine PinkVERIFY certified processes

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CA Service Management Solutions

Rebrand IT. Put your business users first with anytime, anywhere service support.

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