Deliver service value.

On-Demand Webcasts

• Mainframe 2.0: Federate the Mainframe into your CA CMDB solution
• The Necessary Next Step: Effective CMDB

Podcasts

• CA Adds Life to BSM
• MyTechnologyLawyer.com Radio Interview: ISO 19770-2, TagVault.org and Software Tagging/Compliance
• West Corporation Align's IT Resources and Manages Growth

Success Stories

• Baxter ensures Mexican patients receive life-saving dialysis products on time with improved IT management
• CA Service Desk Manager supports IT service management at Standard Life.
• Canon ensures continuous and consistent customer services with simplified IT management
• CIBER Replaced BMC Remedy with CA Service Desk
• County of Santa Clara improves the quality of social services with simplified IT management
• Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency
• Elavon safeguards one billion payment transactions every year with integrated IT management
• Elbit Systems of America uses integrated IT management to meet the challenges of rapid growth.
• Fashion retailer s.Oliver boosts productivity with streamlined IT management services and ITIL best practices
• Flughafen Berlin-Schönefeld GmbH (FBS)
• Fujitsu Siemens Computers helps its customers to reduce costs and boost efficiency with greater automation
• Information services company meets critical publishing deadlines by optimizing its IT services
• Leapfrog Services provides faster, smarter and cheaper customer support with integrated IT management
• PROCERGS adopts centralized IT management to ensure the quality and availability of public services in Brazil
• Prodasal Safeguards Public Services to 2.65 Brazilian People with Integrated IT Management
• Reducing IT support costs improves Econoinvest’s business agility and customer service
• Sony Life improves business agility with centralized management of mainframe software assets
• State of Colorado improves the quality of human services with efficient IT management.
• Systalians improves service quality and enables growth at optimised cost for Reunica.
• TechnoMania improves productivity of customer support centre by 40 percent with integrated Incident & Problem Management
• West Corporation Improves Cost Control and Competitive Advantage with Optimized IT
• Winn-Dixie gets groceries to customers faster by enhancing Workload Automation and systems monitoring

White Papers

• BSM: Delivering on Business Goals (1.4 MB PDF)
• Consolidate and Expand Your Discovery Data: Build a More Proactive Asset Management Program (1.6 MB PDF)
• Delivering Mission Value in the Intelligence Community and Department of Defense (808 KB PDF)
• Deploying the CMDB for Change & Configuration Management White Paper 
• Essential ITIL: What You Need To Succeed (314 KB PDF)
• IT Process Institute White Paper: IT Governance Maturity (145 KB PDF)
• IT Service Management: Select Your Route to ITIL® Best Practice Process Map (539 KB PDF)
• Leveraging CA Technology to Enable Net-Centric Warfare (439 KB PDF)
• Service Alignment Through the CMDB and Service Catalog (324 KB PDF)
• Service Portfolio Management: Optimizing the Business Value of IT (780 KB PDF)
• ITIL Governance for SOA (116 KB PDF)
• The Business Contribution of IT: Metrics that Matter (851 KB PDF)
• Virtualization Is Not A Silver Bullet: Why and How Virtualization Needs to be Managed (601 KB PDF)
• Why Software License Management Is So Difficult - And How To Simplify It (46 KB PDF)

Articles

• A Unified Approach to IT Asset Management and Configuration Management
• Accelerate Your ITIL Success With IT Asset Management
• Are People the Forgotten Part of ITIL? Part 2 (161 KB PDF)
• Building an IT Blueprint: A Common Frame of Reference for the Business and IT
• CIOs Discover 'Smart' Way to Become Lean
• Communicating IT Value: How CA's CIO Speaks a Common Language with Business
• Doing More With Less: Enterprise IT Management Strategies to Reduce the Cost and Risk of Doing Business
• Effectively Manage the Three Dimensions of IT Complexity
• EITM: Moving Beyond BSM (653 KB PDF)
• Flexible Business Operations: Balancing Risk and Reward (127 KB PDF)
• How Service Catalog and CMDB Integration Supports Going Lean
• How to Build a Unified View of Services for Business and IT Alignment (182 KB PDF)
• How You Can Turn IT Cost Cutting into IT Performance Improvements (134 KB PDF)
• Integrating CA and CA Wily Product Lines for Added Value
• Leverage Service Management to Automate Identity and Access Management Processes (149 KB PDF)
• New Integration Platform Delivers Antidote for IT Complexity (110 KB PDF)
• Raise User Satisfaction While Lowering Costs With Improved Service Delivery (115 KB PDF)
• Stock Exchange Simulation Models the Impact of Technology Decisions (149 KB PDF)
• Survey Results: Management Challenges Driving Server Virtualization Trend
• Using Technology to Reduce IT’s Carbon Footprint

Best Practices Programs

• Service Management Best Practices

Data Sheets

• CA Greenability. Acting on our Ability to make a difference (82 KB PDF)

Industry Analyst Reports

• Butler Group Technology Audit CA Service Catalog r11.2 (911 KB PDF)
• CA Focuses on Simplified Delivery and the Service Desk (289 KB PDF)
• CA Vendor Analysis (155 KB PDF)
• EMA Asset Management Solutions Center: CA Product Profile  (577 KB PDF)
• Enterprise Management Associates (EMA) CMDB System Solution Center (CA CMDB Product Profile) (184 KB PDF)
• Gartner Polls and Surveys Show an Increase in Software License Audits
• Is a Revitalized CA Worth Revisiting?
• Market Overview: IT Financial Management Software (396 KB PDF)
• The Forrester Wave: IT Asset Life-Cycle Management, Q2 2009 (323 KB PDF)

Industry Research

• IT Process Institute: A Strategic Alignment Executive Snapshot (129 KB PDF)
• IT Process Institute: IT Controls Executive Snapshot (94 KB PDF)
• IT Process Institute: Server Virtualization Maturity Study (384 KB PDF)
• The Future of Green IT and the Implications for Software Management Solutions -File (788 KB PDF)

Process Maps

• Service Catalog Management: A CA Service Management Process Map (308 KB PDF)

Product Briefs

• CA Service Catalog Product Brief (107 KB PDF)

Services Briefs

• CA Services Overview Brief (1.1 MB PDF)

Solution Briefs

• CA Service Level and Catalog Management Solution Brief (32 KB PDF)
• CA Virtualization Management (707 KB PDF)
• Manage IT Services With Confidence and Control - Service Management Focus Segment Brief (549 KB PDF)
• Shared Services Portfolio: Improved Service-Desk Experience (175 KB PDF)

Success Story Tech Briefs

• CA cuts costs and simplifies compliance by taking control of its IT assets. (253 KB PDF)
• CA reduces cost and complexity by providing staff with simplified access to IT services. (140 KB PDF)
• TechnoMania boosts customer satisfaction with streamlined support service (144 KB PDF)
• West Corporation boosts business agility and saves $18.8 million with integrated Enterprise IT Management (146 KB PDF)

Technology Briefs

• CA CMDB and CA Service Level Management: Manage Rapid Change and Exceed Service Levels (112 KB PDF)
• CA frees up 80,000 hours of staff time per year and improves cost control with consolidated client management (111 KB PDF)
• Delivering Identity and Access Management as an Automated Service Technology Brief (429 KB PDF)
• IT Initiatives for Business Service Management (693 KB PDF)
• Managing Service Levels From an Organizational Perspective Technology Brief (987 KB PDF)
• Problem Management: A CA Service Management (1.1 MB PDF)
• Request Fulfillment: A CA Service Management Process Map (292 KB PDF)
• Service Level Management Through An Automated Service Catalog (528 KB PDF)
• Service Transition and Support: A CA Service Management Process Map (368 KB PDF)

Technology Partnerships

• Asset Management International
• KnowledgeBroker, Inc.

Videos

• CA Greenability — Manage your IT more efficiently with an eye on environmental sustainability
• Investigative Report: ITIL – A Journey of Discovery
• Testimonial Video — CA Desktop and Server Solutions for Microsoft Vista

Recent Press Releases

• CA Service Desk Manager Achieves Record Top Score to Earn Gold Level ITIL® Process Compliance Certification for its Current Software Release
• CA to Showcase Comprehensive Virtualization Management Solutions for VMware-based Data Centers and Clouds at VMworld 2009
• CA First Major Vendor Certified on All 14 ITIL® Version 3 Processes Through PinkVERIFY™ Assessment
• CA’s Support for Amazon Elastic Compute Cloud Facilitates Automating and Managing Applications across Existing Internal Resources and the AWS Cloud
• CA, Inc. Joins TagVault.org as Founding Member
• CA Honored as Microsoft Global ISV Infrastructure Partner of the Year

News

• CA unifies service management products
• First Windows 7 Deployment Update: Under $26 Cost; $852 Annual Benefit Using CA's IT Client Management Solutions