ITIL®
ITIL has rapidly become the de facto best practice standard in service management and the lens through which the value of services is viewed and measured. While adoption rates vary, there's no doubt that many IT organizations are turning to ITIL in an attempt to improve the quality and cost effectiveness of the services they provide to the business.
Whether you've fully entrenched in ITIL V2 and wonder if ITIL V3 is right for you, or you've yet to launch your first ITIL initiative, CA integrates and automates ITIL by helping you to unify people, process and technology towards a common goal of achieving world-class service management.
To effectively implement services throughout their lifecycle, you should:
- Get started by providing your people with a good understanding of ITIL to help them develop great services
- Accelerate your ITIL success with process maps and IT Service & Asset Management Services to visualize and assess your ITIL maturity
- Use technology that integrates and automates your ITIL processes to deliver superior services
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ITIL® V3 Travels with Rob Stroud
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ITIL® Made Easy: CA Process Maps
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