Services the way your workforce
and customers come to expect.
Your team deserves to get ahead of the long list of tickets. With today’s ITSM, the constructs to deliver services based on modern user expectations, and do this quickly, are just not manageable. Stop the broken processes, and start providing service management that works the way you do – as a team.
With CA Service Management, get fast, accurate and comprehensive support across the entire spectrum of applications and devices.
A recent, deep-dive study on ITSM reveals that users on both sides of the help desk are frustrated, overwhelmed and underserviced by current product offerings. The technology is ripe for progression to the next level, but a new vision focused on how ITSM can better impact modern organizational structures is required.
Self-service that keeps customers running and makes IT simple.
Create a user experience so analysts can focus on the most important aspect – People.
An engagement model built for the modern workforce.
In the application economy, your success depends on faster, more personalized service. Ironically, most business users find that getting their IT issues resolved is a frustrating and inefficient process. It’s time to simplify.
IT Organizations have not fully realized the potential benefit of self-service technologies even though most companies have had this technology for years.