Publication: Destination CRM, 31 Jan 2012
Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese, and Japanese.
Nimsoft Service Desk continues its distinctive approach to service management, which entails operators selecting next actions for trouble tickets rather than simply assigning them a status. By combining localized language support with existing automated action-based ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention.
